Privacy Policy

Effective Date: 06/21/2025
Last Updated: 06/21/2025

Heart Lumber Inc (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit https://heartlumber.com (the “Site”) and use our services.

1. Information We Collect

We may collect the following personal information from you:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party providers)

  • IP address and usage data (via cookies and analytics tools)

2. How We Collect Your Information

We collect information through:

  • Account registration

  • Checkout process

  • Contact forms and inquiries

  • Newsletter sign-ups

  • Cookies and tracking technologies (e.g., session cookies, analytics tools, targeted advertising cookies)

3. How We Use Your Information

Your personal information is used for the following purposes:

  • To process and fulfill orders

  • To provide customer support

  • To send marketing emails and newsletters (you may opt out at any time)

  • To detect and prevent fraud or abuse

  • To improve and optimize our website and user experience

4. Marketing Communications

If you opt in to receive marketing emails or newsletters, we may use your email to send promotional content. You can unsubscribe at any time by clicking the “unsubscribe” link in the email.

5. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third-party providers who assist in operating our business:

  • Payment processors: Stripe, PayPal

  • Shipping providers

  • Analytics services: Google Analytics

  • Advertising platforms: Meta (Facebook/Instagram Ads)

These providers have their own privacy policies, and we encourage you to review them.

6. Account Access and Control

If you create an account on our site, you may access, edit, or delete your personal information through your account dashboard. For help with account management, you may also contact us at [insert your contact email].

7. Data Retention

We retain personal information for up to 7 years to comply with legal, tax, and accounting requirements. After that period, your data is securely deleted or anonymized.

8. Security Measures

We take the security of your information seriously. We protect your data using:

  • SSL (Secure Socket Layer) encryption

  • Secure servers and firewalls

  • Restricted access to sensitive information

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

10. U.S. Privacy Laws (Including CCPA/CPRA)

Although we do not sell your personal information, we comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA). If you reside in California, you have the right to:

  • Request access to the personal information we hold about you

  • Request deletion of your personal information

  • Opt out of certain types of data sharing

To exercise any of these rights, please contact us at [insert your contact email].

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

📧 Email: [Insert your contact email]
📍 Address: 300 E Godfrey Ave, Philadelphia, PA 19120